Anonymous
map-marker Los Angeles, California

Worst customer service, terrible product, collects water

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Defender Security Cameras - Worst customer service, terrible product, collects water
Defender Security Cameras - Worst customer service, terrible product, collects water - Image 2
NON EXISTENT customer service. Over a month of emailing (because there is no way to call (no phone number)) and still asking the same questions I have answered multiple times. Refusing to resolve anything. In fact told me my warranty was now voided because I opened the case to the camera to show them the water inside in a picture they asked for.
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Vicki E Iwc

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Locked out of account

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Defender Security Cameras - Locked out of account
Defender Security Cameras - Locked out of account - Image 2
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We are locked out of our account and can not access our cameras. The phone # does not work and we can't get help.
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Loss:
$350

User's recommendation: Do not buy defender cameras, big rip off

Benny W Grr

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Verified Reviewer

Cayse my system is not working

I can not view play back on my system and I was robbed last night. I go and try to view my cameras and it tells me there is nothing to view, I need to be able to view my cameras to see who robbed me . Cops think I'm lying cause I can't playback videos
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Loss:
$12000

Preferred solution: My system to work properly

Anonymous
map-marker Williamsport, Pennsylvania

Cameras won't connect

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Worse service ever,no one replied or called or anything, People do not buy these shiity cameras once there connected and ya unplug them there done,And most of all no one will reach out to ya to help...Terrible. Would gave them a zero in all if I could have but it only went as low as 1...They suck.
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User's recommendation: NEVER

Resolved
Michael B Eat

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Resolved: Case number 170155

Phone number not in service Require update of case number 170155 System won't allow me to reset my password
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Pros:
  • Good quality
Cons:
  • Poor customer service

Preferred solution: Update on my case file number 170155

Ron M Hwt

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Verified Reviewer

Question

I have enabled push notifications and the camera is saving motion videos but when I try to view the video from 2 days ago or earlier it states "view live". The camera is no longer saving motion videos as of yesterday. What do I need to do to activate motion detection with video to access?
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Preferred solution: Live customer support

Anonymous
map-marker New York, New York

Need password

I logged on to the app, however It's asking for an encrypted password in order to see the video. I changed the password and re-enter, and it's still asking for a 2nd password. Sacha 862-571-****
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Anonymous
map-marker New York, New York

Not getting any help

My dvr stopped working and Im not getting any help They keep send me the same email over again Its frustrating
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Anonymous
map-marker Onalaska, Washington

Send me the wrong product

I paid for a 7 inch monitor I did not receive a 7 inch monitor i'd like to have a phone number for them to get it settled
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Neil P Feu

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Verified Reviewer

Tech support

When I called it's saying wrong number I'm having tech problems so if someone can call me back I would appreciate it thanks I try doing it myself self but I'm still having problems please call ma back adap
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Loss:
$400

Preferred solution: To get tech support

Glenn H Dxh

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Recording schedule help

Defender Security Cameras - Recording schedule help
The recording schedule is only times of 19 through 24 i need 0300 time. It wont scroll to that time. It goes from 24 to 19 then back to 24
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Preferred solution: Help setting up the recording schedule from technical support. I took a day off work to do this

Mike C Uuw

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| map-marker Macon-Bibb County, Georgia

Camers Malfunctioning

Defender Security Cameras - Camers Malfunctioning
Defender Security Cameras - Camers Malfunctioning - Image 2
I haven't heard from anyone I sent several emails no response. I Think their waiting for my 45 days so I can't exchange my camera. Very disappointing
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Loss:
$69
Pros:
  • Good clarity
Cons:
  • You cannot communicate with the company

Preferred solution: Exchange the camera that doesn't work

User's recommendation: Buy another brand .From another company

Anonymous
map-marker Louisville, Kentucky

Warranty

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The worst customer service ever, total waste of money, it takes forever to get back and it is only through email only
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User's recommendation: Don’t buy

Anonymous

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Verified Buyer
| map-marker Charlotte, North Carolina

Camera is dark at night

Defender Security Cameras - Camera is dark at night
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Camera is dark at night. The night light is gone. When the sun go down you can't see clear.lt is good on daylight.
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User's recommendation: Good

Anonymous
map-marker Louisville, Kentucky

Warranty

The problem not only with the poor quality, but customer service is much worse, dont even have a phone number, it takes days what would be done in 5 min over the phone
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User's recommendation: Don’t buy

Patty L Qrl
map-marker Walsenburg, Colorado

I need to talk to a person not a something I can’t see

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Yes this boy was seen in the day Im the only One with cameras trying to pin point his traveling tomes
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Preferred solution: Just infohelping me retrieve ch 12 footage

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